1. Introduction
At TECHGEN GROVE (SMC-PRIVATE) LIMITED, we strive to provide high-quality tech services, including software development, IT solutions, and digital services. This Refund Policy explains the circumstances under which refunds may be issued.
2. Services Eligible for Refund
Refunds may be considered for services if:
- The service was not delivered as agreed in the signed contract or proposal.
- The client cancels the service before work begins, and a payment has already been made.
- There are technical failures or errors caused by us that prevent service delivery.
3. Services Not Eligible for Refund
Refunds will not be issued for:
- Services that have been partially or fully delivered according to the agreement.
- Digital products or custom software already developed and delivered.
- Changes requested by the client after the project has started.
4. Refund Request Procedure
To request a refund, the client must:
- Contact us via phone at 0300-8102329 or email at Contactus.techgengrovepvtltd@gmail.com.
- Provide relevant details, including the service purchased, payment proof, and reason for the refund.
- Allow 5–10 business days for our team to review the request.
5. Refund Processing
- Approved refunds will be processed using the original payment method whenever possible.
- Refunds may take up to 14 business days to reflect in the client’s account depending on the bank or payment provider.
6. Partial Refunds
In some cases, partial refunds may be issued if:
- The service was partially delivered, and a proportional refund is fair.
- Additional work or resources have been utilized that cannot be recovered.
7. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Updates will be communicated via email or posted on our website.
8. Contact Information
For any questions or concerns regarding refunds, please contact us:
📞 Phone: 0300-8102329
📧 Email: Contactus.techgengrovepvtltd@gmail.com